Access to courses will be open to all students and will be offered on a first-come first-served basis, according to viability of numbers and the availability of physical and human resources.

Language, literacy and numeracy

Students may be assessed in order to ascertain if their Literacy and Numeracy skills are sufficient to successfully undertake the training program. This is usually via interview or completion of an exercise contained in the proposed training program. Those who require further assessment or support will be referred to a qualified expert. Any costs incurred will be the responsibility of the student.

Training at Key Employment employs trainers with appropriate qualifications and experience to deliver specified training, and facilitate the assessment relevant to the training products offered.  Assessment will meet the National Assessment Principles. Adequate facilities, equipment and training materials will be utilised to ensure the learning environment is conductive to the success of students. 

Trainers and assessors are required to be flexible and innovative  when delivering and assessing training to ensure that individual learning requirements are addressed. 

Client support services

Training at Key Employment provides support services depending on the needs of its clients and capacity to provide these services. Information is provided to learners about available support services and any external support arrangements.

Training at Key Employment liaises with student, trainers and assessors, and stakeholders to ensure that the type of intervention chosen is appropriate for the student and the learning and assessment program. Training at Key Employment monitors the delivery of support services and identifies changes for continuous improvement.

Welfare and guidance info

Training at Key Employment is able to provide a list of external services available for students who may require assistance.

 Access and Equity

Training at Key Employment applies access and equity principles and provides timely and appropriate information, advice and support services, which assist clients to identify and achieve their desired outcomes. Training at Key Employment meets the needs of individuals through the fair allocation of resources and the right to equality of opportunity without discrimination.

Training at Key Employment prohibits discrimination towards any group or individuals in any form, inclusive of but not limited to: gender; pregnancy; race, colour, nationality, ethnic or ethno-religious background; marital status; sexual preference; age; disability

Assessment appeals

All students have the right to appeal against the assessment decision should they be dissatisfied with the outcome.  If you are dissatisfied with the assessment result, you are entitled to submit a formal written appeal within seven days of receiving the assessment result.

The written appeal must include all grounds for the appeal and should be addressed to the Training Manager.  The appeal and the original decision will be considered by the Training Manager, the assessor and course co-ordinator within 14 days of receipt of the written appeal.

RPL/RCC

Learners who have completed appropriate training or who through prior learning and experience have gained the required skills/competencies stipulated for the modules of the course may be granted credit upon substantiation of that claim. Students may make an application on request.

Training at Key Employment advises all applicants of RPL opportunities and procedures on enrolment. The performance criteria of the course module sets the RPL benchmarks.

Evidence for credit of prior learning may include:

1. evidence of current competence;
2. performance, demonstration, or skills test;
3. workplace or other pertinent observation;
4. oral presentation;
5. portfolio, logbook, task book, projects or assignments;
6. written presentation;
7. interview;
8. simulations.

There are a number of stages in an RPL claim.

1. Information stage;
2. Initial support & counselling stage;
3. Application stage;
4. Assessment stage;
5. Post-assessment guidance stage;
6. Certification stage.
7. A candidate may appeal an unsuccessful claim.

RPL is managed by qualified staff. A candidate may receive recognition for all competencies required for the course module or recognition of high standing. High standing recognition indicates that some but not all competencies for the course module have been attained. The benchmarks for RPL are the learning outcomes of the module.

Candidates are charged a fee when making application for RPL assessment. Your course adviser will discuss the fee arrangements with you.

Evidence considered for assessment is the Application Form plus a wide range of supporting evidence. Initial assessments are conducted with candidates self assessing against the learning outcomes of the modules. Assessments are evaluated by the Training Manager or a panel consisting of a course/subject expert and the Training Manager.

If further evidence is required then this is negotiated with the candidate. The process may take any practical form consistent with the assessment criteria for the claimed competencies and the principles of validity, reliability, fairness and flexibility. It may include a further interview, written assignment, workplace assessment or collection of other material. Assessment must be conducted by a qualified assessor.

The RPL applicant is advised promptly of the RPL outcome. If the application is not successful, the reasons are given and unsuccessful applicants are advised of the appeal mechanisms. “Top up” learning options prior to a second assessment will be suggested. “Competent” is recorded on the student’s record if recognition is granted. (Refer to Course RPL Kit)

Certificates and Statement of Attainments

Certificates and Statements of Attainment will be issued within 30 days of course completion.  If you require a re-issue of a Certificate or Statement of Attainment due to loss or destruction, an administration fee will apply.

The student will be issued with a certificate on completion. If the student completes only one or more modules but not a complete qualification, a Statement of Attainment will be issued. A Statement of Attendance may be issued where appropriate.

Before certification is issued the Training Manager verifies competency has been properly assessed, all tasks completed, and all fees paid. Once all is in order, the Training Manager issues the relevant certificate.

When a student has completed their course and a certificate has been issued, the student’s file is archived. A reference is made of the student name, student number and certificate number in the archive filing register.

Fees and charges

All fees and charges will be made known to the participant before enrolment.  Course placement cannot be assured unless payment arrangements are in place.  For individuals, this means that full payment for the course must be made five working days prior to course commencement. Courses may be cancelled or rescheduled if there are insufficient enrolments.  In the case of cancellation, a full refund will be given.

Refund policy

The policy of Training at Key Employment is at all times to be fair and equitable to registered students. Applications for refunds can be made to the Training Manager.

If, for a good reason, a commenced course is cancelled or discontinued or a student withdraws, a refund proportionate to the period of time not completed on that course will be refunded.

If the course has not commenced and the student is unable to commence, a refund of 90% of the full fees will be forwarded to the student. 10% will be retained as administration charges.

At Training at Key Employment, subject fees will be:

1. kept in a separate account with a recognised banking institution;
2. accessed only when the service is rendered on a week-by-week basis;
3. not used for any other purpose until the student has completed the training related to the balance of the fees.

Complaints

Training at Key Employment documents and implements procedures for dealing with customer complaints and appeals in a constructive and timely manner.

Procedures are in place to ensure that:

1. each complaint and appeal and its outcome is recorded in writing
2. each appeal is heard by an independent person or panel
3. each appellant: a) has an opportunity to formally present his or her case, and b) is given a written statement of the appeal outcomes, including reasons for the decision.

Training at Key Employment follows up any complaint which is substantiated to ensure that the cause of the complaint is resolved such that the problem will not reoccur.

All records of any complaint or appeal are kept on file.

Behaviour and Disciplinary procedures

Students at all times must maintain appropriate behaviour and follow Training at Key Employment rules. Penalties for breaches of rules or unsuitable or disruptive behaviour will be imposed depending on the nature and severity of the breach. In the case of minor breaches, a warning will be given and penalties imposed for subsequent breaches. In the case of major or repeated breaches, penalties may be imposed immediately and the student may be requested to leave the course.

All disciplinary matters will be handled by the Training Manager.