Training at Key Employment is a registered Training Provider. We work with organisations to fulfil their training needs and develop the full potential of their staff.
We aim to develop, motivate and maximise staff productivity by providing engaging and enjoyable training, complimented by flexible delivery and innovative trainers.
We understand that to provide you with the highest quality training solution, we need to be truly flexible, so our programs can be customised to incorporate the most relevant content and effective delivery method to suit your training needs.
We will use your business objectives and focus on specific real life examples, case studies and activities relevant to your company and industry.
A full training needs analysis can be conducted to customise the training to suit your needs.
Training and Assessment available
Nationally Accredited Courses (within the Australian Qualification Framework (AQF)
BSB20115 Certificate II in Business
CHC33015 Certificate III in Individual Support (Disability)
SIT30616 Certificate III in Hospitality
Nationally Accredited Short Courses
Nationally Accredited Short Courses
Barista – SITXFSA001 Use hygienic practices for food safety & SITHFAB005 Prepare and serve espresso coffee
RSA SITHFAB002 Provide responsible service of alcohol
RCG SITHGAM001 Provide responsible gaming service
Provide first aid HLTAID003
Safe Food Handling – SITXFSA001 Use hygienic practices for food safety
Typing Test Australian Standard 2708/2001 Accuracy (appropriate for job applications requiring a verified AS2708 Certificate )
Non Accredited Courses
Training at Key Employment provides clear information to each client, prior to enrolment, which includes the following:
Some courses will require potential students to complete an application form which helps us identify enrolment suitability and any literacy or numeracy issues.
Potential students may be assessed to determine if their literacy and numeracy skills are sufficient to successfully complete the training program. This is usually via an interview and completion of an exercise contained in the proposed training program.
Those who require further assessment or support will be referred to a qualified expert. Any costs incurred will be the responsibility of the student.
Under the Data Provision Requirements 2012, Training at Key Employment is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).
Your personal information (including the personal information contained on your enrolment form and your training activity data) may be used or disclosed by Training at Key Employment for statistical, regulatory and research purposes. Training at Key Employment may disclose your personal information for these purposes to third parties, including:
Personal information disclosed to NCVER may be used or disclosed for the following purposes:
You may receive an NCVER student survey which may be administered by an NCVER employee, agent or third party contractor. You may opt out of the survey at the time of being contacted.
NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).
As a registered training organisation delivering nationally-recognised training in Australia, we are required to collect Unique Student Identifier (USI) numbers.
Before we can issue a qualification or statement of attainment, you must have a valid USI. This number stays with you for life and you will need to provide it to other training providers when you enrol in any further accredited training.
You will require photo identification on enrolment or a 100 point ID check.
USI Information https://www.usi.gov.au/
Many of our courses are offered via flexible delivery. This means you can enrol and study from home or work. We encourage all flexible students to meet with their trainer on a regular basis to undertake practical demonstrations.
Training at Key Employment employs trainers with appropriate qualifications and experience to deliver specified training, and facilitate the assessment relevant to the training products offered.
Assessment will meet the National Assessment Principles. Our facilities, equipment and training materials will be utilised to ensure the learning environment is conducive to the success of our students.
Trainers and assessors are required to be flexible and innovative when delivering and assessing training to ensure that individual learning requirements are addressed.
Your trainer will discuss your study load as well as your assessments with you prior to commencement.
Training at Key Employment provides support services depending on the needs of its clients and capacity to provide these services. Information is provided to learners about available support services and any external support arrangements.
Training at Key Employment liaises with students, trainers and assessors, and other stakeholders to ensure that the type of intervention chosen is appropriate for the student and the learning and assessment program. Training at Key Employment monitors the delivery of support services and identifies changes for continuous improvement.
Training at Key Employment is able to provide a list of external services available for students who may require additional assistance.
Training at Key Employment applies access and equity principles and provides timely and appropriate information, advice and support services, which assist clients to identify and achieve their desired outcomes. Training at Key Employment meets the needs of individuals through the fair allocation of resources and the right to equality of opportunity without discrimination.
Training at Key Employment prohibits discrimination towards any group or individuals in any form, inclusive of but not limited to: gender; pregnancy; race, colour, nationality, ethnic or ethno-religious background; marital status; sexual preference; age; or disability.
All students have the right to appeal against the assessment decision should they be dissatisfied with the outcome. If you are dissatisfied with the assessment result, you are entitled to submit a formal written appeal within seven days of receiving the assessment result.
The written appeal must include all grounds for the appeal and should be addressed to the Training Manager. The appeal and the original decision will be considered by the Training Manager, the assessor and course coordinator within 14 days of receipt of the written appeal.
Learners who have completed appropriate training or who through prior learning and experience have gained the required competencies required for each unit may be granted RPL or a Credit Transfer upon providing sufficient evidence. Students may make an application for RPL or Credit Transfer at any time.
Training at Key Employment advises all applicants of RPL opportunities and procedures on enrolment. The performance criteria of the course module sets the RPL benchmarks.
Evidence for credit of prior learning may include:
Candidates are charged a fee when making applications for RPL assessment. The training team will discuss the fee arrangements with you.
Training at Key Employment recognises qualifications issued via other RTOs.
Certificates and Statements of Attainment will be issued within 30 days of course completion. If you require a re-issue of a Certificate or Statement of Attainment due to loss or destruction, an administration fee will apply.
The student will be issued with a certificate on completion. If the student completes only one or more units but not a complete qualification, a Statement of Attainment will be issued.
Before certification is issued the Training Manager verifies competency has been properly assessed, all assessments completed, and all fees paid. Once all is in order, the CEO issues the relevant certificate.
TRAINING at Key Employment ensure that all prospective learners are informed of the fee’s, service agreements and refund policy through information contained with the Company Website, Training Enrolment Form and Student Handbook, specifying;
a) All relevant fee information including:
i) Fees that must be paid to the RTO; and
ii) Payment terms and conditions including deposits and refunds;
b) The learner’s rights as a consumer, including but not limited to any statutory cooling-off period, if one applies;
c) The learner’s right to obtain a refund for services not provided by the RTO in the event the:
i) Arrangement is terminated early; or
ii) The RTO fails to provide the agreed services.
Training fees paid to TRAINING at KEY Employment will be:
TRAINING at KEY Employment will provide learners with a minimum of 21 calendar day’s notification of any changes in service or terms and conditions prior to their taking effect.
Notification of change in service, terms or conditions will be in writing from the training manager addressed to the learner or designated advocate where applicable.
Notification letters must contain all details of the changes taking effect and the potential impact on the Learners training schedule.
Fees paid in advanced
Training at Key Employment will ensure that fees paid in advance of course delivery shall be protected and may not be drawn upon until such time as delivery has commenced.
Payment schedule: Fees for courses costing over $1,000
Registered Training Organisations (RTOs) are required to adhere to a strict regimen that specifies how they can collect Learner fees. These prescribed conditions determine the amounts and frequencies of payment.
The approved option Training at Key Employment has agreed to undertake is:
(For self-paced Learners, final payment for any fees over $1,000 is due either when the theory work books are completed for full Qualifications, or half way through the course for unit by unit delivery).
Learner’s withdrawing from the training course, will receive refund of 90% of full fees, if notice of cancellation is received more than 5 working days’ prior to course commencement. 10% of full fees will be retained as administration charges
No refunds will be made for cancellations less than 5 working days’ prior to course commencement.
If no withdrawal or cancellation notice is received and the student does not attend the course. Full fee will be charged with no refund applied.
If Training at Key Employment cancels a training course prior to commencement, full refund will be provided to the student without penalty.
If a commenced course is discontinued or a student withdraws, the student may qualify for refund or fee credit to an alternate course, proportionate to the period of time not completed on that training course.
Request for refund due to extenuating circumstances will be considered on a case by case basis.
All requests for refund must be forwarded to the Training Manager.
All requests for refund must have an Application for Refund/Fee Credit form completed and retained on file, regardless of the outcome of the application.
*Individual cases of extenuating circumstances will be considered on a case by case basis.
Extenuating circumstances may include but not be limited to:
Note: A medical certificate or other equivalent documentation must be provided as evidence
All students are issued with a TRAINING at KEY Employment Student Handbook on enrolment which outlines Complaints, Appeals, Policies and Procedures.
The student with a Complaint or Grievance is advised to raise the matter in the first instance with the immediate and relevant TRAINING at KEY Employment staff member, who will attempt to resolve the issue.
In circumstances where the Complaint/Grievance is unable to be resolved by the immediate and relevant staff member, students may lodge an official complaint in writing using the Complaints & Appeals Form, or request a meeting to verbalise their complaints. All official complaints are to be addressed to the Training Manager. Where complaints are taken verbally, the discussion is recorded on the Record of Complaints & Appeals Interview form and signed by the student and relevant staff member.
Staff members of TRAINING at KEY Employment are obliged to assist clients in the documentation of all complaint’s and grievance’s.
Students of TRAINING at KEY Employment have a right to be present at all hearings pertaining to the complaint/grievance
Students are to be advised of their right to have a support person/advocate (including interpreter if required) present during the hearing or resolution process and are encouraged to do so.
In the event of the Student not having an advocate and wishing to do so, TRAINING at KEY Employment will advise them of advocacy services available to them. Student’s will also be given contact details for the Complaints Resolution and Referral Service; (CRRS) 1800 880 052. Such services can be contacted at any time throughout the dispute/grievance process.
All correspondence or meetings pertaining to grievances must be recorded in the Complaints Register.
All information pertaining to student complaints/grievances will remain confidential.
The objective of Learner discipline is to:
However, where appropriate, the emphasis will be on corrective action rather than discipline, which may include options such as counselling.
Where disciplinary action is considered appropriate, it should be taken without delay as it is in the best interests of all parties concerned to have the matter resolved as soon as possible.
To ensure fairness and consistency in disciplinary matters, the following action is to be taken:
Furthermore, each case must be treated on its merits and the form of action taken should be tailored to the individual case. Even-handed treatment does not necessarily mean identical treatment. The same charge against two Learners will not necessarily lead to the same penalty. The circumstances of the two incidents may be different. For these reasons, it is neither possible nor desirable to establish a standard penalty for a particular offence.
In deciding what action is necessary, the decision maker should take care to weigh all the relevant considerations and not be influenced by irrelevant factors.
Disciplinary action may be taken when a Learner:
In cases of serious breaches, the Learner may be excluded from their course and Training at Key Employment’s premises immediately. Any illegal conduct of a Learner will be reported to the relevant authority.
All disciplinary matters will be documented and reported to the Training Manager.
Note: Training at Key Employment Employees will not accept abuse, raised voices, threats, or aggressive behaviour from Learners and should this occur, Training at Key Employment Employees will inform the Learner in writing, that the matter is being referred to the CEO. Where a Learner’s behaviour is in breach of Training at Key Employment’s code of conduct, the Learner’s enrolment with Training at Key Employment may be terminated without refund.
“I am treated like an equal individual and my opinions are listened to with respect and courtesy, and the people at Key Training make me feel like a valued member of the community.”
“I like KAPOW a lot because it’s good to learn new things and gain knowledge. It’s also good because you make friends with the trainers and other kids.”
“I found the course to be interesting and have learnt a lot about animals. It has pointed me in the direction of my future which is looking brighter. I met new friends and highly enjoyed the trips we went on. I also loved the teacher; she is beautiful.”
“This is a necessary course for people with low esteem, life skills and self worth. There is a sense of achievement at the conclusion of the course with the added bonus of feeling that going forward is achievable.”
“Before becoming a client of Key Employment I had tried to get a job part time. My friends were all getting jobs, but I wasn’t able to get one. I also found trying to apply for jobs on the internet hard because I am dyslexic. Thanks to Key Employment I am now employed as a kitchen hand.”