1300 KEYJOBS (1300 539 5627)

Train with us

Corporate training

Training at Key Employment is a Corporate Training Provider. We work with organisations to fulfil their training needs and develop the full potential of their staff.

We aim to develop, motivate and maximise staff productivity by providing engaging and enjoyable training, complimented by flexible delivery and innovative trainers.

We understand that to provide you with the highest quality training solution, we need to be truly flexible, so our programs can be customised to incorporate the most relevant content and effective delivery method to suit your training needs.

We will use your business objectives and focus on specific real life examples, case studies and activities relevant to your company and industry.

A full training needs analysis can be conducted to customised the training to suit your needs.

One Day Workshops Include:

  • Customer Service
  • Time Management
  • Stress Management
  • Motivating People
  • Communicating in the Workplace
  • Self Esteem
  • Negotiating Techniques
  • Gaining Confidence in the Workplace
  • Dealing with Difficult Clients
  • Conflict Resolution
  • Delivering a Presentation

One to one and small group training

Training at Key Employment can deliver accredited and non- accredited training on a one to one basis or in small groups.

Sometimes you need to get skills very quickly and one to one training can be the best option. This training can be done at your house or workplace or using our modern training facilities.

For further information please contact our Training Consultants.

On-the-job mentoring and coaching

Training at Key Employment can assist you and your staff by providing on job mentoring or workplace coaching.

As mentors we will develop a mentoring program which will focus on the person, their career and develop support for individual growth and maturity.

Our Workplace Coaching program is job-focused and performance oriented. The coach develops specific skills for the task, challenges and performance expectations at work.

For further information regarding On Job Mentoring and Workplace Coaching contact our Training Consultants.

IT training

Training at Key Employment offers a variety of short Information Technology Courses in both Introductory and Advanced Levels.

  • Introduction to Computers
  • MS Word
  • MS Excel
  • MS Access
  • MS PowerPoint
  • MS Publisher
  • MS Outlook
  • MYOB
  • MS Office – Word, Excel, Access and Publisher
  • Developing Keyboarding Speed and Accuracy

Pre-enrolment information

Training at Key Employment provides clear information to each client, prior to enrolment, which includes the following:

Client selection and enrolment

Access to our courses will be open to the general community and will be offered on a first-come, first-served basis, according to minimum numbers and the availability of physical and human resources.

Some courses will require potential students to complete an application form which helps us identify enrolment suitability and any literacy or numeracy issues.

Literacy and numeracy assistance

Potential students may be assessed to determine if their literacy and numeracy skills are sufficient to successfully complete the training program. This is usually via an interview and completion of an exercise contained in the proposed training program.

Those who require further assessment or support will be referred to a qualified expert. Any costs incurred will be the responsibility of the student.

How to enrol

Complete an Enrolment Form and forward to our training team at training@keyemployment.com.au or contact training consultants to discuss your training and enrolment needs on 02 6691 9900.

Unique Student Identifier (USI) and Photo ID

As a registered training organisation delivering nationally-recognised training in Australia, we are required to collect Unique Student Identifier (USI) numbers.

Before we can issue a qualification or statement of attainment, you must have a valid USI. If you do not have a USI we can create one for you. This number stays with you for life and you will need to provide it to other training providers when you enrol in any further accredited training.

You will require photo identification on enrolment or a 100 point ID check.

Flexible learning and assessment

Many of our courses are offered via flexible delivery. This means you can enrol and study from home or work. We encourage all flexible students to meet with their trainer on a regular basis to undertake practical demonstrations.

Training at Key Employment employs trainers with appropriate qualifications and experience to deliver specified training, and facilitate the assessment relevant to the training products offered.

Assessment will meet the National Assessment Principles. Our facilities, equipment and training materials will be utilised to ensure the learning environment is conducive to the success of our students.

Trainers and assessors are required to be flexible and innovative when delivering and assessing training to ensure that individual learning requirements are addressed.

Your training consultant will discuss your study load as well as your assessments with you prior to commencement.

Support and guidance

Client support services

Training at Key Employment provides support services depending on the needs of its clients and capacity to provide these services. Information is provided to learners about available support services and any external support arrangements.

Training at Key Employment liaises with students, trainers and assessors, and other stakeholders to ensure that the type of intervention chosen is appropriate for the student and the learning and assessment program. Training at Key Employment monitors the delivery of support services and identifies changes for continuous improvement.

Welfare and guidance

Training at Key Employment is able to provide a list of external services available for students who may require additional assistance.

Access and equity

Training at Key Employment applies access and equity principles and provides timely and appropriate information, advice and support services, which assist clients to identify and achieve their desired outcomes. Training at Key Employment meets the needs of individuals through the fair allocation of resources and the right to equality of opportunity without discrimination.

Training at Key Employment prohibits discrimination towards any group or individuals in any form, inclusive of but not limited to: gender; pregnancy; race, colour, nationality, ethnic or ethno-religious background; marital status; sexual preference; age; or disability.

Appeals & Recognition of Prior Learning (RPL)

Assessment appeals

All students have the right to appeal against the assessment decision should they be dissatisfied with the outcome. If you are dissatisfied with the assessment result, you are entitled to submit a formal written appeal within seven days of receiving the assessment result.

The written appeal must include all grounds for the appeal and should be addressed to the Training Manager. The appeal and the original decision will be considered by the Training Manager, the assessor and course coordinator within 14 days of receipt of the written appeal.

Recognition of Prior Learning (RPL)

Learners who have completed appropriate training or who through prior learning and experience have gained the required competencies required for each unit may be granted RPL or a Credit Transfer upon providing sufficient evidence. Students may make an application for RPL or Credit Transfer at any time.

Training at Key Employment advises all applicants of RPL opportunities and procedures on enrolment. The performance criteria of the course module sets the RPL benchmarks.

Evidence for credit of prior learning may include:

  • evidence of current competence
  • performance, demonstration, or skills test
  • workplace or other pertinent observation
  • oral presentation
  • portfolio, logbook, task book, projects or assignments
  • written presentation
  • interview
  • simulations

Candidates are charged a fee when making applications for RPL assessment. Your training consultant will discuss the fee arrangements with you.

Training at Key Employment recognises qualifications issued via other RTOs.

Certificates and Statements of Attainment

Certificates and Statements of Attainment will be issued within 30 days of course completion. If you require a re-issue of a Certificate or Statement of Attainment due to loss or destruction, an administration fee will apply.

The student will be issued with a certificate on completion. If the student completes only one or more units but not a complete qualification, a Statement of Attainment will be issued.

Before certification is issued the Training Manager verifies competency has been properly assessed, all tasks completed, and all fees paid. Once all is in order, the Training Manager issues the relevant certificate.

Fees, Refunds, Complaints and Disciplinary Policies

Fees and charges

All fees and charges will be made known to the participant before enrolment. Course placement cannot be assured unless payment arrangements are in place.

For individuals, this means that full payment for the course must be made prior to course commencement. Courses may be cancelled or rescheduled if there are insufficient enrolments. In the case of cancellation, a full refund will be given.

Refund policy

The policy of Training at Key Employment is at all times to be fair and equitable to registered students. Applications for refunds can be made to the Training Manager.

If, for a good reason, a commenced course is cancelled or discontinued or a student withdraws, a refund proportionate to the period of time not completed on that course will be refunded.

If a course has not commenced and a student is unable to commence, a refund of 90% of the full fees will be forwarded to the student. 10% will be retained as administration charges.

At Training at Key Employment, subject fees will be:

  • kept in a separate account with a recognised banking institution
  • accessed only when the service is rendered on a week-by-week basis
  • not used for any other purpose until the student has completed the training related to the balance of the fees


Training at Key Employment documents and implements procedures for dealing with customer complaints and appeals in a constructive and timely manner.

Procedures are in place to ensure that:

  • each complaint and appeal and its outcome is recorded in writing
  • each appeal is heard by an independent person or panel
  • each appellant, a) has an opportunity to formally present his or her case, and b) is given a written statement of the appeal outcomes, including reasons for the decision

Training at Key Employment follows up any complaint which is substantiated to ensure that the cause of the complaint is resolved such that the problem will not reoccur.

All records of any complaint or appeal are kept on file.

Behavioural and disciplinary procedures

Students at all times must maintain appropriate behaviour and follow Training at Key Employment rules. Penalties for breaches of rules or unsuitable or disruptive behaviour will be imposed depending on the nature and severity of the breach. In the case of minor breaches, a warning will be given and penalties imposed for subsequent breaches. In the case of major or repeated breaches, penalties may be imposed immediately and the student may be requested to leave the course.

All disciplinary matters will be handled by the Training Manager.