The National Standards for Disability Services help to promote and drive a consistent approach for improving the quality of services, rights and outcomes of people with disability across Australia.
At Key Employment you will be treated in accordance with these standards every step of the way.
We pride ourselves on being a very person-centred service and you will receive an individualised support plan to reflect this. Each year Key Employment is assessed by independent auditors to ensure we are meeting the Disability Service Standards. We have been accredited in this regard for over 20 years now.
Below is a brief outline of the 6 National Disability Service Standards:
For more detailed information please click here:
Key Employment may collect personal, sensitive and medical information to assist in the services provided by our company. We respect your privacy and are committed to protecting your personal information.
Key Employment uses your personal information to help us find you a job and keep you a job. We may disclose your personal information to Centrelink, Department of Social Services, Job Capacity or ESAt Assessors, Treating Doctors or Counselors, Employers, Training Providers and other organisations for the purpose of helping you get a job and keep a job. Information which is not relevant to this will never be disclosed and we will always ask for your written permission to disclose information about you.
Access to your personal information will be provided to you should you require details about any information held. You are entitled to ask us to change any details that may be incorrect, incomplete or out of date.
Additional information on the National Privacy Principles can be obtained from:
The Federal Privacy Commissioner, 133 Castlereagh St, Sydney
Phone: (02) 9284 9800 Fax: (02) 9284 9666
At Key Employment we welcome feedback on our services and programs. At every KE office you will find compliment/complaint cards and we encourage you to complete these at every opportunity. We also run an annual client satisfaction survey to constantly strive to improve our services. However, if you ever have a serious complaint or are unhappy with anything about your KE program, we ask you to read and follow the steps listed on our grievance procedure.
Or you can contact our DES Manager:
(02) 6691 9999
“I am treated like an equal individual and my opinions are listened to with respect and courtesy, and the people at Key Training make me feel like a valued member of the community.”
“Key Employment assessed my needs and organised the correct and appropriate training to help me upskill and to improve my employment options and chances.”
“I like KAPOW because I can do the work well and the trainers are accepting. It is better than school and is helping get me a job.”
“If I have trouble with the work given I know my teacher at Key will sit down with me and talk me through the work. Key Training has given me the retail skills which will lead to me getting a job.”
“It’s a great place to be to make great friendships and get along with everyone. They have a good laugh and make it fun. The teachers are chilled and not as strict. They treat us with respect and like adults.”